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Appliquer Technologies · In-House Product

Inquify – Secure Inquiry &
Lead Management Platform

A license-protected, role-based platform built to turn scattered sales inquiries into a structured, auditable workflow.

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Project Overview


Alongside client work, Appliquer Technologies builds and licenses its own software products. Inquify was engineered to solve a workflow gap common to many sales-driven businesses: inquiries scattered across spreadsheets, phone notes, and messaging apps, with no structured way to qualify, assign, or follow up on them.

The platform centralizes inquiry capture through a guided qualification flow, routes high-value leads to senior sales staff automatically, tracks every inquiry through its full status lifecycle, and schedules follow-ups — all configurable per organization through master data (branches, products, categories, and question sets) without touching code.

Because Inquify is distributed as a licensed product rather than a single client deployment, it was engineered from the ground up for secure, independent installation: hardware-fingerprinted license enforcement, rate limiting, structured audit logging, and resilient caching.

Engineering Goals

  • Replace spreadsheet-based inquiry tracking with a structured workflow
  • Give sales leadership real-time visibility into inquiry status and value
  • Enforce accountability through role-based assignment and audit trails
  • Automatically route high-value leads to senior sales staff
  • Package the product for secure, licensed multi-deployment distribution
  • Keep the platform configurable without code changes

The Challenge

Sales teams without a dedicated system typically run into:

  • Inquiries tracked informally across spreadsheets, calls, and messages
  • No structured way to qualify or route high-value leads
  • Little visibility into follow-up status or rep accountability
  • No secure way to package and license the software for multiple deployments

The Solution

A structured, license-protected platform built for repeatable deployment:

  • Centralized inquiry capture with guided Q&A qualification
  • Rule-based auto-assignment for high-value inquiries
  • Full status lifecycle tracking and follow-up scheduling
  • Hardware-fingerprinted licensing for secure, controlled distribution
  • Configurable master data — no code changes per deployment

Role-Based Access Control

Six granular roles keep responsibilities separated between intake, sales, and administration.

Caller / Call Receiver

  • Create new inquiries from calls or walk-ins
  • Guided Q&A qualification per inquiry
  • Track inquiries they personally created

Jr. / Sr. Sales

  • Work assigned inquiries through to close
  • High-value inquiries (≥₹1,00,000) auto-escalate to Sr. Sales
  • Update status, remarks, and follow-ups

Admin / SuperAdmin

  • Full user management
  • Master data: branches, products, categories, reasons, questions
  • License management & enforcement (SuperAdmin)
  • Organization-wide dashboard visibility
Inquify User Management & Roles Screen

User Management — All Six Roles

Security & Licensing


As a distributable product rather than a single deployment, Inquify needed protection mechanisms most client projects don't require.

  • Hardware-fingerprinted licensing
    Encrypted, HMAC-signed license file tied to CPU ID and MAC address.
  • BCrypt password hashing
    Work factor 12, with strong password enforcement.
  • IP-based rate limiting
    5 login attempts/minute, 10 requests/second across all endpoints.
  • Redis-backed distributed caching
    Automatic fallback to in-memory cache for resilience.
  • Structured audit logging
    Serilog-based logging with 30-day rolling retention.
  • CSRF & XSS protection
    Validated on every form, with HttpOnly, Secure session cookies.
Inquify Inquiry Detail with Status & Follow-up History

Inquiry Detail — Status & Follow-up History

Dashboard & Workflow

A role-scoped dashboard keeps each user focused on what's relevant to them.

Inquify Dashboard Overview

Live Dashboard Overview

  • Status breakdown
    New, Follow-up, Closed-Successful, and Closed-Rejected counts.
  • Wholesale vs. Retail split
    Inquiry type visibility at a glance.
  • Follow-ups due this week
    Nothing falls through the cracks.
  • Role-scoped visibility
    Sales staff see assigned work; creators see what they logged; admins see everything.
  • Paginated list views
    Consistent, fast browsing across every module.

Product in Action

From guided intake to a fully filterable inquiry list.

Inquify New Inquiry Form

New Inquiry Intake

Inquify Lead Qualification Q&A Form

Guided Q&A Qualification

Inquify Filterable Inquiry List

Filterable Inquiry List

Technology Stack


Backend
ASP.NET Core MVC (.NET 10) C# MySQL
Frontend
Razor Views Bootstrap jQuery SweetAlert2
Infrastructure
Redis (StackExchange.Redis) Serilog AspNetCoreRateLimit
Security
BCrypt.Net Hardware-Fingerprinted Licensing Role-Based Access Control CSRF / XSS Protection

Results & Impact

What the platform delivers once deployed.

Centralized, structured inquiry-to-close workflow

Automatic routing of high-value leads to senior sales

Full audit trail and role-based accountability

Configurable per organization without code changes

Secure, license-controlled multi-deployment architecture

Resilient performance via distributed caching

Inquify turned an informal, spreadsheet-driven process into a secure, structured, license-ready product.

Need a Platform Like This for Your Team?

Whether it's licensing Inquify or engineering something custom to your workflow, let's talk about what a structured, secure system could do for your business. See full features and pricing on the Inquify inquiry & lead management system product page.